000			00306nam a2200133Ia 4500
005			20241123111739.0
008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_a658 _bHOP
245		0	_aService operations management
260			_bPrentice Hall _c1997
300			_a352p
942			_cBK
999			_c9952 _d9952