000 00320nam a2200133Ia 4500
005 20241123111736.0
008 241122s9999||||xx |||||||||||||| ||und||
041 _aEnglish
082 _a658
_bFIT
245 0 _aService management for competitive advantage
260 _bMcGraw HIll
_c1994
300 _a462p.
942 _cBK
999 _c9850
_d9850