000			00372nam a2200145Ia 4500
005			20241122224207.0
008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_a658.81 _bICF
100			_aICFAI
245		0	_aCase studies in customer relationship management
260			_bICFAI Centre for Management Research _c2005
300			_a122p.
942			_cBK
999			_c811 _d811