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008 241122s9999||||xx |||||||||||||| ||und||
041 _aEnglish
082 _a658.81
_bICF
100 _aICFAI
245 0 _aCase studies in retail managementustomer relationship management
260 _bICFAI Centre for Management Research
_c2004
300 _a263p.
942 _cBK
999 _c807
_d807