000			00339nam a2200145Ia 4500
005			20241122224323.0
008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_a658.812 _bSHE-C
100			_aSheth, Jagdish N
245		0	_aCustomer relationship management
260			_bTMH _c2001
300			_a544p.
942			_cBK
999			_c3269 _d3269