000			00320nam a2200133Ia 4500
005			20241122224242.0
008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_bRAM
245		0	_aPerformance management in call centres
260			_bICFAI University Press _c2005
300			_a199p.
942			_cBK
999			_c1942 _d1942