000			00344nam a2200145Ia 4500
005			20241122224148.0
008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_a658.562 _bBES
100			_aBesterfield, Dale H
245		0	_aTotal quality management
260			_bPearson Education _c2003
300			_a652p.
942			_cBK
999			_c192 _d192