000			00333nam a2200145Ia 4500
005			20241122224235.0
008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_a658.16 _bGOP-C
100			_aGopal, V V
245		0	_aCRM in telecom
260			_bICFAI University press _c2006
300			_a205p.
942			_cBK
999			_c1694 _d1694