000 00329nam a2200145Ia 4500
005 20241122224223.0
008 241122s9999||||xx |||||||||||||| ||und||
041 _aEnglish
082 _a658.562
_bCRO-Q
100 _aCrosby, Philip B.
245 0 _aQuality without tears
260 _bTMH
_c2004
300 _a205p.
942 _cBK
999 _c1334
_d1334