000			00337nam a2200145Ia 4500
005			20241122224221.0
008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_a658.812 _bDYC
100			_aKumar, A
245		0	_aCRM : concept and application
260			_bBiztantra pub. _c2007
300			_a350p.
942			_cBK
999			_c1279 _d1279