000			00310nam a2200133Ia 4500
005			20241123111804.0
008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_a658 _bHOP-S
245		0	_aService operations management
260			_bPrentice Hall _c1997
300			_a352p
942			_cBK
999			_c10806 _d10806