000			00312nam a2200133Ia 4500
005			20241123111751.0
008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_a658.562 _bBOU
245		0	_aBeyond total quality management
260			_bMcGrew-Hill _c1994
300			_a817p
942			_cBK
999			_c10345 _d10345